ROBERT M. (MIKE) JOHNS   MCSE CCNA

Confidential Resume

PROFESSIONAL SUMMARY

This resume is slanted heavily towards technology, however there is a great deal of management and Project management in various areas including retail sales, wholesale sales, VAR management, and others.

A Project Manager & Information Technology professional with more than 25 years of experience in providing management of onsite support staff, hardware, software, network administration and support using multiple tools and technologies.  Demonstrates excellent troubleshooting and analytical abilities. Is adept at utilizing diplomacy and integrity in highly political situations.  Has outstanding interpersonal and communication skills. A tremendous ability to quickly learn and master any and all tasks and skills.  Has experience in many levels of management, and project coordination and management.

Management history includes: Regional Sales Manager for Import firm selling to national and regional retail chains, and supervision of six salesmen; Service manager for computer retailer; Store manager for computer retailer; President of a computer VAR firm; numerous project management assignments; Technology Manager for energy industry construction company.

2005 Job performance review reflected Exceeded Expectations in multiple categories.

2006 Job performance review reflected Exceeded Expectations in all categories possible.

Vice President; St. Louis Chapter of Microsoft Infrastructure Professional Users Group

Bachelor of Science – Information Technology – Almeda University

TECHNICAL SKILLS

Certifications: Wilson Selling Skills Training; Sandler Method Graduate; CCNA, MCSE; NTCIP; MCP for NT4 Workstation, NT4 Server, NT4 Enterprise, Networking Essentials, TCP/IP, Exchange 5.5. AT&C Fiber Certification. Train the Trainer, BrainBench: Master Windows NT Workstation Administrator & Windows NT Administrator; MS Exchange Server 5.5 Administration; Master: Computer Fundamentals (to view stats, go to www.brainbench.com and enter 449379 in the “View Transcript“ box.)

Client Server Development Tools: MS Access, MS Visual Basic (light programming), VB.Net, Scripting, Batch Files

Database:    Access, FoxPro

Documentation Tools: CBT Development (ForeHelp & RoboHelp); Brown Paper Methodology, Snag-It, MS ProjectEmail/GroupWare:  MS Exchange 5.5 & 2000 & 2003, MS Mail, Lotus CC Mail, Lotus Notes, Lotus Organizer, ccMail to Exchange Migration, Exchange Admin, Outlook(all versions)

Enterprise Applications Tools: NetIQ (full training and Implementation), WSUS, MOM 2005, SMS2003, SQL, SAP R/3 (minimal), MS Back Office Small business Server 4.5, Exchange Server 5.5, Exchange 2000, Exchange 2003, Remedy EARS Ticket Tracking System; I-Heat Ticket Tracking, HP Open View & NNM, Checkpoint, Backup Exec, & ICQ, Dell OpenManage and IT Assistant, Microsoft CIM, Symantec Backup Exec System Recovery Server

Equipment: 486, Pentium PC’s, IBM ThinkPad, Intel Netport, AS 400, IBM AS/400, Routers, Switches, Hubs, AMD, Intel, Dell, Compaq Proliant 3000 Servers, HP Servers, AMD K6-2, Celeron, Anthilon, AMD K6-3, Pentium II, Pentium III, Shiva VPN, Cisco Wireless(4800, 350, & 1200) Dell 6650, 220, 6450, 2800, 2650, 2600, 2800,110, 240, 260, 270, 280,520, 630, 745, and 755

Internet:  Browsers, World Wide Web, Realaudio, HTML, Internet Information Service (MS IIS)

Languages:   C++ (Basics); Visual Basic; VB.Net

Network Architecture & Topology: 10 Base T, 100 Base T, Gigabit Ethernet, Arcnet, Ethernet, LANtastic, TCP/IP, IPX, ISDN, 100 VG Anylan, SNA, Token Ring, Broadband, FDDI, Fractional T1, Frame Relay, T1, T3, Cable, DSL, 3Com Wireless; Cisco Wireless,

DNS, WINS, Network Operating Systems: Microsoft NT Server 3.50-3.51-4.0 - Windows 2000(all varieties), Novell NetWare, Lantastic, Windows XP Professional, and Windows Server 2003 including Enterprise and other variations

Operating Systems: MS NT Workstation, MS Windows 98, MS Windows 95, MS Windows for Workgroups, MS Windows NT, OS/400, All versions of DOS, OS2-Warp & Windows 2000 Professional, Windows XP, Window 2003, Microsoft Terminal Server

Protocols & Standards: Ethernet, LANtastic, TCP/IP, IPX, SNA, Token Ring, X.25, SAP, 802.11x, NetBeui, etc.

Utilities: QA Plus, File Transfer Protocol (FTP), Norton Anti-virus, PC Tools, Symantec Norton, Arcadia Tape Backup, PCPRO, Intel LanDesk, PC Certify Pro, RoboHelp, Visio, Symantec Live State Recovery Suite

WORK HISTORY

St. Louis Community College @ Meramec, 11/01 to Present, Server System Analyst

Nooter Construction Co, 9/00 to 10/01, Network Manager

Independent 3RD Party Contractor, 7/97 to 9/00, various projects for various clients (Contractor)

Hi-Tech Computers, 8/93 - 7/97, President

Ashford Computers, 2/92 - 8/93, Store Manager

PC Systems, 2/88-7/93, Service Manager

PROJECT HISTORY

St. Louis Community College (11/01 to Present)       Server Systems Analyst

• Supervisor for the Operational Support Team
• Designed, Installed, and setup wireless networks at three campuses
• Designed and Implemented Network Infrastructure for New Campus (LAN & Server & DHCP)
• Managed twelve member team of contractors to migrate 800 users from workgroups to NT domain
• Project Manager for rollout of 200 new XP based computers and 25 terminals.
• Documented the network infrastructure for the campuses
• NAS (Dell 740N) SAN (Compaq)
• Primary support for Terminal server services for Campus
• SQL 2000 and 2005 in conjunction with MOM Server and SMS Server.
• Exabyte Magnum20 Tape Library
• Member of  NT4 to W2003 AD Migration Team
• Instituted the first Infrastructure NT Domain for the college
• Day to day responsibility for the remote campus functionality
• Responsible for Business Systems for the main campus (23 Packages)
• Planning of Windows 2000 and 2003 Migration Strategy
• Design and implementation of four desktop images per year per campus
• Designed and requested purchases and Implementation of server farms for multiple campuses
• Established remote management of the infrastructure for three campus’s
• Implementation of Copier/Printer Network and Server Based Printing Solution
• Project Management
• Exchange Admin & SMS Administrator
• Planned and Implemented New Domain for New Campus
• Designed Process Documentation for the Purchase Process for the District
• Enterprise Admin for the District
• Designed and Implemented Web Servers for the District
• Fully Implemented and Documented 50 Server Farm including SNMP, APC, Dell OpenMange, Dell IT Assistant, DRAC’s and Remote Access, and APC UPS Connectivity.
• Documented, and trained other technicians to manage and maintain the server farm.
• Training of Peers for knowledge of the new systems and practices.
• WSUS Server Implementation and Management.

Nooter Construction Co. (9/00 to 10/01)

Information Systems Consultant (Assigned to Nooter Corp) Network Manager

• Designed and Implemented Installation of Windows 2000 Professional Desktops for the Corporation
• Authored the Documentation for the Desktop role-out of Windows 2000 Professional
• Windows NT 4.0 Network Administrator for Enterprise
• Windows 2000 Network Administrator for Enterprise
• Exchange 5.5 Administrator
• LAN Administrator
• WAN Administrator
• Primary Support Engineer
• Shiva VPN Administrator
• Management of six employees and three offices (St. Louis, Houston, and Philadelphia

3RD Party Consultant (7/97 to (9/00)

Information Systems Consultant (Assigned to Compaq for ARAMARK project and Goliath Falls project)

• All levels of support for national installation of over 500 NT systems.
• Designed problem tracking system for the project.
• Redesigned the documentation for the project.
• Trouble shooting of legacy program using a VDM.
• Trouble shooting for hardware and operating system.
• Liaison between the client and field technicians. 
• Compaq lead for the project and some project management.

Information Systems Consultant @ Cap Gemini America

• 2nd and 3rd Level Support for Entire Corporate LAN & WAN
• EARS Ticket Tracking System
• Seagate Remote Admin
• Outlook Administration - Exchange Administration - NT Administration
• SW Administration of the Entire Network
• 300+ Servers & 5,000+ Users
• Network Admin, LAN & WAN
• HP Openview & NNM
• Training of new administrators
• Process documentation for Systems team processes
• ICQ

Information Systems Consultant, Assigned to Compaq(IBM/Monsanto)

• Migration of ccMail post offices and users to Microsoft Exchange (Server Team)(35,000 users)
• Set up procedures manual for installation and operation of Conference Room Scheduling using Microsoft Outlook.
• Redesigned procedures manual for migration to a more productive document.
• Team Lead for migrations.
• Help design an issue tracking database for use by the team.
• Reworked procedures manual for the implementation of desktop upgrades to install Outlook and other software to the desktop.
• Setup Compaq Proliant 3000 Server and staged it to be an Exchange Server 5.5 mail server and or Bridgehead Server.
• Project Design and Implementation

Information Systems Consultant, Assigned to IBM(NationsBank) (Trainer)

• Migrated & updated OS2 Operating systems to servers in branches in Missouri, Kansas and Illinois.
• Updated workstation operating systems and software applications.
• Did trouble shooting of errors and implementation of fixes.
• Trained others in various geographical areas.
• Site lead at branches that required more than one person

Information Systems Consultant, assigned to Clark Oil & Refining

• Worked with Integration Systems Testing committee on designing the test and implementation procedures for the Y2K readiness of the integrated systems. 
• Project management of the Y2K Project for remediation of entire infrastructure with regard to hardware and software as well as LAN & WAN.
• Worked with limited LanDesk implementation.

Information Systems Consultant, assigned to AB (Team Leeder)

• Implemented new systems at grain elevators around the country. This included moving data, setting up RAS connections and trouble shooting the connections.
• Did troubleshooting and adaptation of legacy programs to run in the Windows NT 4 workstation environment.
• Helped to design and implement Windows NT workstation image that was sent to 600+ distributors. 

Information Systems Consultant, assigned to Solutia (Project Mamager)

• Proficient in current and legacy software applications such as DOS, WP 5.1-6.1, MS Office 4.3-95-97, Microsoft Word, Excel, Access, PowerPoint, Schedule +, Outlook, Outlook 98, MSIE 3.0 and 4.0, WWG 3.11, Windows 95, Windows 98, Windows NT 3.50, 3.51 and 4.0, cc: Mail, Reflections, Questimate, Lotus Notes, HR Access, Aimview, SAP Client, PA Works HTML Page Production and a working knowledge of many other software packages and platforms.  HP Jet Direct
• Responsible for setting up a manufacturing plant with 162+ NT workstations, 10+ Windows 95 Notebooks, and seven NT servers based on HP NetServers.
• Provide the design and implementation of images for five different systems, which made the legacy DOS and Windows programs function within NT and the parameters of the corporate policy.
• Participated in the implementation of a fiber backbone and dedicated 10 mps to the desktops. The plant has had both Jet Direct devices and Inteliport devices.
• As Systems Administrator, provide maintenance and troubleshooting for the entire site.
• Supported the implementation and day to day functionality of Wonderware within the plant.
• Set up print queues, local and global groups, shares, etc. and prepared an eventual migration from the Novell 4 system to the NT 4.0 servers.  In this migration users, shares, and groups were moved.
• Managed the day to day operations of the network and establish connectivity with HP 3000s and IBM mainframes.
• Responsible for tying in essential legacy programs that could not be eliminated to work within the NT framework.
• Performed the setup of a fiber optic backbone and the install a network that brought dedicated 10 MB/Sec to the desktop.
• Supervised the installation and ramping up of new applications.

  Store Manager)(PC Systems, 2/88-7/93, Service Manager)

• Expertise in all areas of PC maintenance, proficient in many current and legacy software applications such as DOS, WP 5.1-6.1, MS Office 4.3-95-97, Microsoft Word , Excel, Access, PowerPoint, Schedule +, Outlook, Outlook 98, MSIE 3.0, WWG 3.11, Windows 95, Windows NT 3.50,  3.51 and 4.0, cc:  Mail, Reflections, HTML Page Production and a working knowledge of many other software packages and platforms. HP Jet Direct.
• Current usage of NT 4.0 and Previous usage of 3.51 and 3.5
• Microsoft trained on the installation and support for Widows NT 4.0 server, Networking Essentials and also FrontPage 97. Including setup nd usage of the Web Server.
• Previous Web Master for Home Page with 100 users and E-mail addresses.
• Experience with AS/400 to NT connection through SNA Server, as well as an AS/400 Security Officer.
• Hardware experience with the following bus architectures: ISA, EISA, VESA, PCI, AGP, and MCA, 8086, 8088, 80286, 80386DX, 80386 SX, 80486 DX, 80486 SX, 80486 DX2, 80486 DX4, 5X86, 586X, 6X86, all current Socket 7 Processors, Pentium Pro and Pentium II.  
• Networking expertise with Windows for Workgroups, LANtastic, Widows 95, Windows NT, and Novell 3.12 and other versions of Novell. Also Windows 98.  Network hardware experience with Ethernet 100BaseT, Ethernet 10BaseT (TWP and Coax), Arcnet, Twinax, and Certification to terminate Fiber Optic. 
• Protocol expertise for TCP/IP, NetBEUI, Netbios, and IPX/SPX.  Also possesses experience with legacy programs such as Word Pro, AmiPro, Works, and many others.

Previous Experience

• Licensed Insurance Agent.
• Sales and Sales Management for import giftware, office equipment, framed pictures and picture frames, and various other items sold to retail chains with three to five salesmen and sales in excess of $2,000,000.00
• Self-employed as a VAR and systems integrator. Responsibilities included all aspects of running a small business (sales, service, administration, purchasing and all management functions including personnel and decision making).
• Worked in most areas of the PC industry, including system integration, trouble shooting, and repair on the hardware.
• Provided installation, training, and debugging.
• Proficient in word processors and most Microsoft for Windows products.
• Performed BETA testing for the Microsoft Office 97 suite.
• Provided hardware upgrades and repairs, as well as trouble shooting for a St. Louis Division of a Fortune 100 company.
• Established a Web presence from planning through implementation and training.
• Responsible for day to day operations of a 100 user network and it operability, which included three NT Servers, two AS 400’s, two subnets and an ISDN router for the NetServer.  Day to day operations included maintaining the SNA connection to the AS 400s, setting up and training all new implementations of hardware and software.  Redesigned the network to facilitate the proper usage of the capabilities of the system.  Provided Security Officer functions on the two AS 400 systems.
• Managed Ashford Computers and was responsible for all aspects of day to day operations (managing employees, purchasing, sales, service, and customer service).
• As a Service Manager of PC Systems, provided servicing and repair of warranty systems. Managed two technicians, provided inventory control, and oversaw the generation of more than $1,000,000.00 per year of products and labor that moved through the store.
• Member of the Advisory Council for the rollout of USB.
• Member of the CMP Channel Advisory Council
• Committee Chairman for Fair St. Louis